Each Seller sets their own return and exchange policy. Whether an item can be returned, within what period, and on what conditions is determined by the Seller who sold it, and is shown on the product page before you purchase.
ReelMart provides the software through which returns are requested, approved and tracked. ReelMart is not the seller of the goods.
Where a product is marked returnable, you may raise a return request from your order in your account, within the return window stated on the product page.
You may return part of an order. If you ordered ten items and wish to return three, select only those three. Each item requires a reason.
Return requests are reviewed by the Seller. The Seller may approve or decline the request in accordance with the policy stated on the product page.
Where a return is approved, collection is arranged from your address by the same logistics partners used for delivery. You will receive tracking details.
Please return items in their original condition with all tags, packaging and accessories intact, unless the item was received damaged or defective.
Once the returned item is received and verified by the Seller, a refund is initiated.
A credit note will be issued against the original invoice for the returned items.
If an item arrives damaged or defective, raise a return request within 48 hours of delivery with photographs of the item and its packaging.
Sellers may designate certain items as non-returnable. This is stated on the product page before purchase. Typically this includes items made to order, altered or customised items, and items excluded for reasons of hygiene.
Orders may be cancelled before dispatch. Once an order has been dispatched it cannot be cancelled and must be handled as a return, where the item is returnable.
Where an order is cancelled before dispatch, a full refund is made.
Where a Seller offers exchanges, the process follows the same steps as a return. No refund is made; the replacement item is dispatched once the original is received.
For assistance with a return, contact the Seller through the details on your order, or ReelMart at support@reelmart.in.