Refund & Return Policy
Last updated: 19 May 2026 | Effective date: 19 May 2026
At ReelMart, we want you to be completely satisfied with your purchase. Returns and exchanges are accepted on a case-by-case basis after verification. Please read this policy carefully before raising a return request.
1. Return Eligibility
A return or exchange request may be accepted if:
- The product received is significantly different from what was shown on the listing
- The product is damaged or defective upon delivery
- The wrong product or wrong size was delivered
- The product is incomplete (missing components as described)
Returns are NOT accepted for:
- Change of mind after delivery
- Products that have been used, washed, or altered
- Products without original tags and packaging
- Items marked as "Non-Returnable" on the product listing
- Customised or made-to-order products
- Undergarments and personal care items (hygiene reasons)
- Perishable goods
2. How to Raise a Return Request
1
Contact us within 48 hours of delivery
Email: support@reelmart.in with your Order ID and reason for return
2
Provide evidence
Share clear photos/video of the product showing the issue. Unboxing video is strongly recommended.
3
Verification by ReelMart
Our team will review your request within 48 business hours and determine eligibility.
4
Return pickup arranged
If approved, a reverse pickup will be scheduled from your delivery address.
5
Refund or Exchange processed
After the returned product is received and inspected, refund or exchange is processed.
3. Refund Timeline
| Payment Method |
Refund Timeline |
Refund To |
| UPI Payment |
3-5 business days after return received |
Original UPI account |
| Credit/Debit Card |
5-7 business days after return received |
Original card |
| Net Banking |
5-7 business days after return received |
Original bank account |
| Cash on Delivery (COD) |
5-7 business days after return received |
Bank account (provided by buyer) |
Note: Refund timelines begin after the returned product has been received, inspected, and approved. Actual bank processing times may vary.
4. Exchange Policy
Exchanges are subject to availability of the requested size/variant.
- Exchange requests must be raised within 48 hours of delivery
- Product must be unused, unwashed, with original tags intact
- Exchange is only for size/variant — not for a different product
- If the requested exchange item is unavailable, a refund will be issued
- Exchange shipping cost is borne by the buyer (unless the exchange is due to seller error)
5. Damaged or Wrong Product
If you receive a damaged or wrong product:
- Email support@reelmart.in within 24 hours of delivery
- Share clear photos/video as evidence
- Do NOT use or wash the product
- We will arrange reverse pickup at no cost to you
- Full refund or replacement will be provided after verification
We strongly recommend recording an unboxing video for all orders as evidence in case of disputes.
6. Order Not Delivered
If your order shows "Delivered" but you haven't received it:
- Contact us within 24 hours of delivery status update
- We will investigate with the courier company
- Resolution typically within 5-7 business days
- Full refund issued if delivery cannot be confirmed
7. COD Refund Process
For Cash on Delivery orders that are returned or refunded:
- Share your bank account details (account number + IFSC) with our support team
- Refund will be transferred via NEFT/IMPS within 5-7 business days
- UPI transfer can also be arranged on request
8. Cancellation Policy
- Before shipment: Orders can be cancelled by contacting support@reelmart.in. Full refund issued within 3-5 business days.
- After shipment: Once the order is shipped, cancellation is not possible. You may raise a return request after delivery.
- COD orders: Please do not refuse delivery without prior approval — this increases costs for sellers. Contact us before refusing.
9. Seller Responsibility
ReelMart acts as a marketplace. The primary responsibility for product quality lies with the seller. However, ReelMart will:
- Mediate disputes between buyers and sellers
- Facilitate returns and refunds
- Take action against sellers with repeated complaints
- Ensure buyers are not left without resolution
10. Contact for Returns & Refunds
For any return, exchange, or refund request: